Meet the Altos Consulting Group Team: The Clinic Consultants Behind Hundreds of Launches

Grayson's background spans copywriting, brand positioning and lead generation, with consulting work in healthcare, ecommerce and luxury services such as private aviation, cruise lines and travel. He has led teams inside major organizations, helped smaller companies grow by aligning brand, messaging and customer demand, and builds with automation, AI systems and modern tech stacks.

His role is advisory, not traditional sales. With founders, he:

• Defines brand positioning and the go-to-market plan
• Clarifies the clinic's core offer, messaging and differentiation
• Maps the path to early traction
• Coordinates resources across marketing, operations and launch
• Oversees post-launch marketing strategy

At Altos, Jenn has served as DTC Sales Lead, Corporate Trainer and Clinic Startup Consultant, working directly with providers to launch, scale and optimize their practices. As a med spa patient herself, she pairs industry experience with a patient's view of the experience.

With founders, she:

• Maps and runs the clinic startup plan from concept to launch
• Builds sales and patient intake processes
• Trains teams on systems, scripting and workflows
• Sets up operating processes that hold up as the clinic grows
• Helps you avoid common startup missteps that cost time and money

Her career spans clinical operations, revenue cycle management and patient-facing care, including senior-level billing and collections for high-dollar claims. She is skilled in workflow design, staff training, policy and procedure development and patient experience.

With founders, she:

• Designs clinical and administrative workflows that reduce errors
• Aligns patient care, staffing and billing for smooth daily operations
• Puts policies, procedures and training in place to protect the clinic and its providers
• Strengthens revenue cycle processes, including claims and collections
• Improves the patient experience while keeping operations disciplined

Her background spans business development, proposal management, media coordination and client operations. She managed proposals at GFT, supported business development at TranSystems, ran media planning, vendor relationships and billing at a full-service advertising agency, and began her career working directly with customers at Microsoft.

For clients, she:

• Keeps communication flowing between strategy, operations and you
• Runs onboarding and coordination so nothing stalls
• Keeps timelines, deliverables and hand-offs on track
• Handles the details founders should not have to think about

A bilingual healthcare professional (English and Spanish) certified through Carrington College, Araceli has worked in high-volume urgent care and a multi-provider outpatient practice: patient intake, triage, point-of-care testing, injections, specimen processing and provider support.

At California Medical Group in Rocklin, California, she was promoted from Medical Assistant to Assistant Manager. She coordinates daily clinic operations, onboards and trains clinical staff, oversees supply inventory and vendor coordination, and maintains HIPAA, OSHA and internal compliance standards while still caring for patients.

She works alongside Tanya and Jenn on client engagements, supporting:

• Clinical and administrative workflow design
• Alignment of patient care, staffing and billing
• Policies, procedures and staff training
• Startup plans from concept to opening day