Effective Date: 09/24/2025

These Terms of Service (“Terms”) govern your access to and use of the website, services, and communications of Altos Consulting Group, LLC, a Florida limited liability company (“ACG,” “we,” “our,” or “us”). By engaging with ACG, including through our website, marketing outreach, AI-driven communications, or phone conversations, you (“you,” “your,” or “Client”) agree to these Terms.

If you do not agree, do not use our services.

1. Services

1.1 Scope. ACG provides consulting, marketing, and business support services to entrepreneurs and businesses. Specific engagements may be governed by a separate written agreement between you and ACG.

1.2 AI & Automation. You acknowledge that some outreach, communications, and support may be conducted using artificial intelligence (“AI”) systems or automated tools, and that such interactions may be recorded for compliance and training purposes.

2. Use of Website & Outreach

2.1 Eligibility. You must be at least 18 years old to use our services.

2.2 Acceptable Use. You agree not to misuse our website, communications, or services, including by introducing malicious code, attempting unauthorized access, or interfering with operations.

2.3 Marketing Communications. By providing your contact information, you consent to receive marketing communications from ACG, including email, SMS, phone calls, and AI-driven outreach, consistent with applicable laws (e.g., CAN-SPAM, TCPA). You may opt out at any time.

3. Fees & Payment

3.1 Consulting Fees. Where applicable, fees for services will be outlined in a separate written agreement. Unless otherwise agreed, fees are non-refundable once services have commenced.

3.2 Taxes. Client is responsible for all applicable taxes, excluding ACG’s income taxes.

4. Intellectual Property

4.1 Ownership. All content, tools, systems, and materials provided by ACG (“ACG Materials”) remain the exclusive property of ACG or its licensors.

4.2 License. ACG grants you a limited, non-transferable license to use ACG Materials solely for your internal business purposes.

4.3 Client Materials. You retain ownership of your business information and materials provided to ACG. You grant ACG a limited license to use such materials as necessary to perform services.

5. Data & Privacy

5.1 Privacy Policy. Our Privacy Policy governs how we collect, use, and share your personal information. By using our services, you agree to the Privacy Policy.

5.2 Tracking. Our website and outreach may use cookies, analytics, and tracking technologies (see Privacy Policy for details).

6. Disclaimers

6.1 No Guarantee. ACG provides consulting and support services designed to assist your business, but does not guarantee outcomes, profitability, or regulatory approvals.

6.2 Informational Services. Any legal, regulatory, or compliance information provided is for general informational purposes only and does not constitute legal advice.

7. Limitation of Liability

7.1 Exclusion of Damages. To the fullest extent permitted by law, ACG shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits.

7.2 Cap on Liability. ACG’s total liability arising from or related to these Terms or services shall not exceed the greater of (a) $500 or (b) amounts paid by you to ACG for services in the six (6) months preceding the event giving rise to the claim.

7.3 Carve-Outs. These limitations do not apply to liability arising from ACG’s gross negligence, willful misconduct, or fraud.

8. Indemnification

You agree to indemnify, defend, and hold harmless ACG and its affiliates from any claims, damages, liabilities, and expenses arising from: (a) your use of the services, (b) your violation of these Terms, or (c) your violation of any applicable laws.

9. Termination

9.1 By You. You may stop using our services at any time.

9.2 By ACG. ACG may suspend or terminate your access to services at any time, with or without cause, by providing notice.

9.3 Survival. Sections 4–8 and 10–12 survive termination.

10. Governing Law & Dispute Resolution

10.1 Governing Law. These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

10.2 Venue. Any disputes shall be resolved exclusively in state or federal courts located in Miami-Dade County, Florida. You waive any right to a jury trial.

11. Modifications

We may update these Terms from time to time. Material changes will be posted with an updated effective date. Continued use of our services after changes constitutes acceptance.

12. Miscellaneous

12.1 Entire Agreement. These Terms, together with our Privacy Policy and any signed agreements, constitute the entire agreement between you and ACG.

12.2 Assignment. You may not assign your rights under these Terms without ACG’s prior written consent.

12.3 Force Majeure. ACG is not liable for delays or failures due to events beyond its reasonable control.

12.4 Severability. If any provision is found unenforceable, the remainder shall remain in effect.

12.5 Notices. Notices to ACG may be sent to [email protected].