Effective Date: 09/24/2025

Altos Consulting Group, LLC (“ACG,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with us, including through our website, marketing outreach, AI-powered communications, and phone conversations.

By engaging with ACG, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide. This may include your name, contact information, business details, and any information you provide during consultations, outreach campaigns, or service engagements.

1.2 Automated Information. We collect information automatically through cookies, pixels, analytics tools, and similar technologies when you interact with our website, emails, or ads. This may include IP address, browser type, device identifiers, and browsing behavior.

1.3 Communications Data. We may record or log calls (including AI-assisted outreach), emails, text messages, or other communications for training, quality assurance, compliance, and service improvement.

1.4 Sensitive Information. We do not request or require health, financial account, or government ID information unless strictly necessary for legal or compliance purposes.

2. How We Use Information

2.1 Service Delivery. To provide consulting services, respond to inquiries, and support client engagements.

2.2 Marketing Outreach. To send lawful marketing communications (email, SMS, phone, AI-driven campaigns), consistent with CAN-SPAM, TCPA, and other applicable laws.

2.3 AI Outreach & Conversations. To facilitate automated or AI-assisted conversations, including scheduling, follow-ups, and marketing/sales communications.

2.4 Analytics & Improvements. To analyze website and campaign performance, improve user experience, and optimize outreach.

2.5 Legal & Compliance. To comply with applicable laws, regulations, and legal process, and to enforce our agreements and policies.

3. How We Share Information

3.1 Service Providers. We may share limited information with trusted third-party vendors who perform services on our behalf, including:

Go High Level (CRM platform)

Google Analytics

Google Ads

Facebook/Meta

TikTok

These vendors are contractually bound to protect your information and may not use it for their own independent purpose.

3.2 Legal Disclosures. We may disclose information where required by law or to protect the rights, safety, or property of ACG, our clients, or others.

3.3 No Sale of Data. We do not sell, rent, or trade personal information to third parties.

4. Tracking Technologies

4.1 Cookies & Pixels. We use cookies, pixels, and tracking tools to measure website usage, advertising effectiveness, and user engagement.

4.2 Consent Banner. Our website uses a cookie banner to inform users and provide control over non-essential tracking technologies.

4.3 Opt-Out. You may adjust your browser settings to refuse cookies or use opt-out links provided in our communications.

5. Marketing Communications

5.1 Email & SMS. You may opt out of email or SMS marketing at any time by using the unsubscribe link in messages or by contacting us.

5.2 Phone Outreach. Calls may be conducted by human or AI-assisted agents. Calls may be recorded for quality, compliance, and training purposes. You may request not to receive calls by notifying us.

5.3 AI Disclosure. When AI is used to conduct outreach or conversations, we will disclose the AI nature of the interaction as required by law.

6. Data Security & Retention

6.1 Security. We implement commercially reasonable safeguards (technical, administrative, physical) to protect personal information.

6.2 Retention. We retain personal information only as long as necessary to fulfill the purposes described in this Policy or as required by law. Retention periods may vary depending on the type of data and business needs.

7. Your Rights

7.1 Access & Correction. You may request access to, correction of, or deletion of your personal information.

7.2 State-Specific Rights. If you are a resident of California or another state with enhanced privacy rights, you may have additional

rights under CCPA/CPRA or similar laws. Requests can be submitted to [email protected].

8. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

9. International Use

Our services are operated in the United States. If you access our services from outside the U.S., you consent to the transfer and processing of your information in the U.S.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted with an updated effective date.

11. Contact Us

For questions or privacy requests, contact:

Altos Consulting Group, LLC
Email: [email protected]